Gift Card Terms

A gift card is prepaid credit for use at Pechka. When it is redeemed, its value is added to a Pechka account as store credit and can be spent on any order — delivery, pickup, or in the cafe. It is not a bank product, it earns no interest, and it cannot be exchanged for cash.

Gift cards are sold in Emirati Dirhams (AED) at face value, between AED 25 and AED 5,000 per card.

• Gift cards are paid for in full at the time of purchase. Nothing is issued until payment clears.
• You can have a card delivered immediately or schedule it for a future date up to 3 months ahead. Scheduled cards are sent at around 9am Dubai time on the date you choose.
• We do not verify the details you enter. The recipient name, the email address, your message and the send date are used exactly as you give them — we check only that the address is formatted like an email address, not that it exists or that it belongs to the person you mean.
• You are therefore responsible for the accuracy of those details. If you notice a mistake before the card has been delivered, contact us and we will correct it or re-send to the right address.
• Once a card has been delivered to the address you gave, we cannot recall it, and anyone holding the code can redeem it. If it went to the wrong address because that address was entered incorrectly, we may be unable to recover the value.
• Any personal message you add is sent to the recipient on your behalf. Keep it lawful and appropriate; we may decline to send a message that is not.

• You can use a gift card at the cafe counter without an account: our team can put it straight towards your bill.
• If the card is worth more than your bill, the change is kept for you — that needs a phone number so we know whose it is. You do not need to download anything or set a password.
• To add a card to your Pechka account yourself, and keep the balance for later, you need an account with a confirmed email address.
• Anyone who has the code can redeem it, and it can only be redeemed once. Treat the code like cash and keep it private.
• Once redeemed, the value sits in that account as store credit and cannot be transferred to another account.
• Gift card credit is a form of payment, not a discount. Orders paid with gift card credit do not earn cashback, in line with our rewards terms.

A gift card is valid for 1 month from the date it is delivered to the recipient — not from the date it was bought — so a card scheduled for a future date keeps its full validity.

Once redeemed, the resulting store credit is valid for 1 month from the date of redemption. Any balance remaining after that expires and cannot be reinstated. We show the expiry date in your account and on the card itself.

• A gift card that has not yet been delivered and has not been redeemed can be cancelled for a full refund — contact us with your order details.
• Once a card has been delivered or redeemed it is non-refundable, because the value has passed to the recipient.
• We cannot replace a code that has been redeemed by someone else. If you believe a code was intercepted, contact us immediately.
• If a card is not delivered because of a fault on our side, we will re-send it and restart its validity period.

We may void a gift card, and cancel any credit issued from it, where the card was obtained fraudulently, paid for with a disputed or reversed payment, or where there is reasonable evidence of abuse. Where credit from such a card has already been spent, we may recover the shortfall.

Gift cards are sold at face value and no VAT is charged on the purchase of the card itself. VAT is accounted for in the normal way on the order the credit is later spent on, and your order confirmation shows it.

Questions about a gift card, a delivery that did not arrive, or a refund request: contact@pechka.ae. Please include the order date and the email address the card was sent to.